Cancellation Policy
Flexible when possible.
Transparent always.
Because thoughtful travel planning begins with clear expectations.
Introduction
We want your Curaçao experience to feel effortless, from the moment you book to the moment your journey begins.
This policy outlines how cancellations, rescheduling, and no-shows are handled for private tours, experiences, and services booked through Lokalish by iamTirzah.
Booking Confirmation
Bookings are confirmed once full payment or the agreed deposit has been received.
Payment links and QR codes remain valid for 24 hours from the time they are issued, unless otherwise agreed.
Cancellations by You
• 14 days or more prior to your scheduled date: full refund
• 7 to 13 days prior to your scheduled date: 50% refund
• Less than 7 days prior to your scheduled date: non-refundable
Bookings made within these cancellation windows are subject to the same conditions.
Refunds are issued excluding any non-refundable third-party processing fees.
Third-Party Reservations
Certain experiences may include reservations or services arranged through trusted third-party partners, including accommodations, activity providers, transportation companies, or restaurants.
These services remain subject to the cancellation and refund policies of the respective provider, which may differ from our own. Should a cancellation fee be imposed by a third-party provider, this amount may be passed on as part of your final balance.
Rescheduling
Plans change, and we understand that. If you need to reschedule your experience, we kindly ask that you reach out as early as possible. We will always do our best to accommodate a new date, subject to availability.
No-Shows
If guests are not present at the agreed meeting or pickup location within 30 minutes of the scheduled start time, and we have not received communication regarding a delay, the booking will be considered a no-show and is non-refundable.
Weather & Safety
Our experiences generally operate rain or shine. In the event of extreme weather conditions or circumstances that may affect safety, Lokalish reserves the right to reschedule the experience or provide a full refund.
How to Cancel or Reschedule
Cancellation and rescheduling requests should be submitted through our contact form or via WhatsApp, so we can assist you as quickly and personally as possible. Get in Touch.
Changes to This Policy
We may update this Cancellation Policy from time to time. Any changes will be reflected by the “last updated” date at the top of this page.
Contact
For questions regarding this Privacy Policy, please reach out through our contact form or the button below.
Questions?
We’re always happy to help.